Uptime goal Owner net revenue share Monitoring and operations Electricity reimbursed99%+
40%
24/7/365
100%
The reliability problem
The most common points of failure include network, software, parts, electrical, vandalism, and user error issues. Managed Charging centralizes accountability for the entire operating model.
A Complete Turnkey Solution for EV Charging Portfolios
Commercial property owners, portfolio managers, REITs, multifamily operators, dealerships, fleets, and other verticals are under pressure to provide reliable EV charging while staying focused on their core business. Smart Charge America manages the charging operation from end to end so the site owner can own the assets and outsource the daily headaches.
You Own the Assets. SCA Runs Everything Else.
The Managed Model is designed for owners who want to retain charger ownership while shifting service, maintenance, monitoring, network operations, electricity reimbursement, and revenue handling to Smart Charge America.
Built on the 3 P’s: Predictable, Preventative, Profitable
The Managed Model is built on three operating pillars. The detailed service scope for each pillar is included directly in this section.
1. Predictable
Smart Care Service Plan (SCSP) – The Operational Backbone
The SCSP is a comprehensive, non-cancellable service extension (typically 2-5 years depending on the agreement) that covers all Smarts & Labor for commercial EVSE (240V/208V).
Using AI and predictive analytics, SCA is able to proactively identify and replace parts that are nearly their end of life cycle before or during Preventative Maintenance (PM) sessions. SCA takes full responsibility for:
- Troubleshooting, system diagnostics, and tech support
- Certified electrical labor (disconnect/reconnect, removal, and repair)
- Truck rolls (fuel, insurance, mileage, vehicle maintenance)
- On-site coordination with property staff, gate access, and scheduling
- RMA management, logistics, shipping, tracking, and OEM coordination
- Online account management, access control, and billing support
- PPE, tools, administration, and full documentation
This eliminates the need for property staff to handle any EV charging issues.
2. Preventative
SCA Preventative Maintenance (PM) Program – The Frequency You Need
SCA’s dedicated Preventative Maintenance Program bundles predictive monitoring with proactive care to maximize uptime and extend asset life.
The program is designed to identify issues before they become downtime, protect charger health, and standardize portfolio-level service quality.
- Quarterly on-site rounds for cleaning, testing, and validation
- AI-driven predictive modeling to identify issues before they cause downtime
- Charger health checks (pricing, power configuration, feature controls)
- Electrical and network health assessments
- OEM parts management and firmware updates
Result: 99% uptime, rapid response times, and maximized ROI for every portfolio. Whether you manage 5 properties or 500, SCA delivers nationwide consistency through 50-city coverage and master service agreements.
3. Profitable
Real-Time Monitoring & Continuous Network Operations
SCA manages the entire backend ecosystem 24/7/365.
Managed Charging keeps the operating, support, billing, analytics, and customer-service layers under one accountable program.
- Real-time status monitoring and instant alerts
- OTA (over-the-air) updates and software management
- Network support (78% of charger issues are network/software-related)
- Usage analytics, reporting, and portfolio dashboards
- Guest/tenant billing, payments, and revenue reconciliation
- Full complaint resolution and customer support (drivers never contact property staff)
Electricity usage is fully reimbursed, so owners face no variable utility costs.
What SCA Handles Behind the Scenes
Monitoring
Instant alerts and remote diagnostics
Software
OTA updates and feature controls
Maintenance
Cleaning, testing, validation and repairs
Revenue
Payments, reconciliation and owner reimbursement
Driver Support
Complaint resolution without property staff
Reporting
Usage analytics and dashboards
Application Across Multiple Verticals
The Managed Charging Model scales across large portfolios and complex sites, such as:
Multi-family
Workplace
Fleets
Dealerships
Parking
Airport
University
Utility
Government
Manufacturer
Development
Fueling
Why Managed Charging?
- Focus on your core business while SCA handles EV charging operations.
- Relieve inherited charger issues from previous vendors with a cleaner operational path.
- Protect costs with service coverage and electricity reimbursement.
- Improve tenant, guest, and driver experience with higher charging reliability.
- Scale ports, software, and portfolio operations as demand grows.
Ready to simplify your EV charging portfolio?
Connect with Smart Charge America to discuss Managed Charging for your commercial properties, fleet, dealership, or portfolio.